Customer Service
At Amazing Flowers Wholesale (AFW), we’re committed to providing exceptional support for your preserved flowers wholesale needs. Our Customer Service page offers essential information to help you shop with confidence. If you need further assistance, reach out through any contact method listed on our Contact Us page. We’re always happy to help.
Accounts
How do I apply for a trade account?
It only takes a moment:
1. Click Sign In/Join in the top navigation.
2. Complete the New Members form.
3. Wait for our team to approve your account. It usually doesn’t take long.
Once your trade account is approved, every price you see is a wholesale price, with no minimum order. Bulk pricing is built into every product through transparent quantity price breaks, and ongoing trade members may unlock additional membership-tier benefits over time. Our online store is for approved trade accounts only, so prices are visible only after approval.
If you need to place an urgent order, contact us and we will take care of you. Want to know more about how it works? Visit our .
Full range access on approval · Approval typically within one business day · No minimums
How do I view my membership tier?
You can find your tier under My Account > Membership when logged in at afw.market.
How do I sign in to view my account?
Sign in to view your account by clicking on the top right corner of our website.
Shopping
How do I find products?
The quickest way is to browse using the top navigation menu. You can explore all products, dried and preserved flowers, accessories, sale items and new arrivals.
If you’d like to browse the full list of categories, head to the Shop by Category page.
Already know what you need? Use the search icon to look it up.
How do I order and pay?
Once you’ve found an item you’d like, simply select your quantity and click Add to Cart. You can continue browsing or proceed to checkout.
At checkout, choose your shipping method, enter your details, then complete payment. We accept major credit and debit cards, Crypto.com Pay, Klarna Payments and PayPal.
You’ll receive an email confirmation once your order is placed. We’ll then prepare your items for delivery or Click & Collect.
What’s your minimum order?
We don’t have one. You can order as little or as much as you need. Additional bulk discounts automatically apply at the relevant quantity break. See how bulk pricing works.
Will out-of-stock items be restocked?
Yes, many of our popular flowers are restocked regularly.
To stay updated:
– Click Notify Me on the product page to receive an email as soon as it’s back.
– Need to place an urgent order? Get in touch and we’ll take care of it.
When will out-of-stock items be restocked?
What are your store locations?
Location 1: Sydney Flower Market
Stand 35A, 250 Parramatta Rd, Homebush NSW 2140
Location 2: Showroom & Warehouse
Unit 14, 7-9 Percy St, Auburn NSW 2144
You can view all our locations and opening hours on our Locations & Hours page.
Can I schedule a showroom appointment outside of your standard opening hours?
Absolutely. Text or call us on 0422 092 258 and we’ll arrange a suitable time.
Do you make flower arrangements?
We are a wholesaler of dried and preserved flowers, so we don’t offer custom arrangements or retail floristry services.
Pricing and Discounts
Why is AFW pricing special?
Our pricing stays competitive because we produce directly from our own sources. We preserve the majority of our dried and preserved range at Fleur Ombré, our own family-run facility. Many of our Australian natives are grown on our own farm at Bargo.
Dried and preserved flowers usually reach Australian buyers through several hands: an overseas grower, an importer, a wholesaler and then a retailer, with a margin added at each step. We produce that range ourselves, so those steps and their margins are not in your price. Controlling the process also keeps our quality consistent.
Are the prices displayed your wholesale prices?
Yes. Our website shows wholesale pricing. Every product includes bulk pricing through tiered quantity price breaks, with the per-unit price dropping automatically at the relevant tier. No codes or minimums. Full quantity price breaks here.
Do you have any current sales?
Please check out our discounted products on our Sale page.
How can I find out about your latest deals?
We don’t run frequent heavy discounts, as our wholesale pricing is already competitive for premium quality dried and preserved flowers. You’re welcome to browse our discounted items anytime, and you can follow us on Instagram for updates, new arrivals and occasional offers.
Payment
What payment methods do you accept?
We accept major credit and debit cards, Crypto.com Pay, Klarna Payments and PayPal.
How do I use a coupon code?
At checkout, click Have a coupon? Click here to enter your code. Enter your code, apply it and the discount will appear on your order total.
Shipping
What shipping methods are available?
We offer Australia-wide delivery via our courier partners, with flat-rate shipping, or free Click & Collect from either of our two Sydney locations.
For full details, see our Shipping and Click & Collect page.
Do you offer flat-rate shipping costs?
Yes. Delivery is $25 for NSW and $35 for all other Australian states and territories. The same flat rate applies regardless of order size, with no regional or remote surcharges.
For full details, see our Shipping and Click & Collect page.
How long does it take for my order to be processed after I place it?
Orders placed before 12pm on a weekday are dispatched the same day. Orders placed after 12pm, on weekends or on public holidays are dispatched the next business day.
Every flower is handpicked by our team before dispatch. All times are Sydney time, AEDT in summer and AEST in winter.
During particularly busy periods, such as Mother’s Day and Christmas, or when circumstances are outside our control, we may occasionally need an extra business day.
For full dispatch information, see our Shipping and Click & Collect page.
How long does it take to get my package?
We pack and dispatch all orders from our Sydney warehouse. Delivery times vary depending on the destination and courier network. Metro deliveries are usually quick, while regional and remote deliveries can take a little longer.
You’ll receive an email with a tracking number once your order has shipped.
If your order is delayed, contact us and we’ll follow it up with the courier for you.
For more information, see our Shipping and Click & Collect page.
Will I get an email with a tracking number when my order is shipped?
Yes. You’ll receive an email with a tracking number once your order has shipped, so you can follow its progress.
Can you deliver to a PO box?
No. Our courier partners aren’t able to deliver to a PO box, so we’ll need another delivery address.
For full details, see our Shipping and Click & Collect page.
I need flowers delivered outside Australia.
For all international orders, please contact our team by phone at +61 421 575 738 or via email michelle@afw.market. We’ll get back to you as soon as possible and would love to assist.
Click & Collect
What are your Click & Collect locations?
Click & Collect is free at both our Sydney locations.
Location 1: Showroom & Warehouse
- Address: Unit 14, 7-9 Percy St, Auburn NSW 2144
- Pickups: Choose your pickup day at checkout
Location 2: Sydney Flower Market
- Address: Stand 35A, 250 Parramatta Rd, Homebush NSW 2140
- Pickups: Choose a 1-hour pickup window at checkout
For full collection details, see our Shipping and Click & Collect page.
What are your Click & Collect hours?
Showroom Click & Collect
- Availability – Pickups available Monday to Saturday. Simply choose your day at checkout.
- Pickups – No time slot needed. Collect any time during showroom opening hours.
- Monday and Friday – These days are by appointment. Leave your preferred arrival time in the order notes at checkout and we’ll have it ready for you.
Market Stall Click & Collect
- Availability – Pickups available during our usual market stall opening hours.
- Pickups – Choose a 1-hour pickup window at checkout and we’ll have your order ready and waiting.
Unavailable collection dates, including relevant public holidays, will be blocked at checkout.
For full details, see our Shipping and Click & Collect page.
How will I know when my order is ready to collect?
There is no waiting on a notification from us. You pick your collection time when you order, and your order will be ready then.
- Market stall orders – Ready in the 1-hour window you chose at checkout.
- Showroom orders – Ready on the day you chose at checkout. Collect any time during showroom opening hours.
- Monday and Friday showroom pickups – These days are by appointment. Leave your preferred arrival time in the order notes at checkout and we’ll have it ready for you.
Showroom opening hours are on our Locations & Hours page. If anything is going to hold your order up, we will contact you directly.
Returns and Exchanges
I’m not happy with my items.
We are sorry to hear this. Please email michelle@afw.market, and we will try our absolute best to sort this out.
What is your Return policy?
Kindly review our return policy by clicking here.
About Preserved & Dried Flowers
How long do preserved flowers last?
Keep them out of direct sunlight, humidity and heat and they’ll hold their colour and shape for years. No water needed, nothing to maintain.
What is the difference between dried and preserved flowers?
Dried flowers are air or heat-dried, with a more textural, sometimes brittle feel. Preserved flowers go through a glycerine process that replaces the plant’s natural moisture, keeping them soft, pliable and colour-stable. Both last a long time and need no water. It really comes down to the look and feel you’re after.
Do preserved flowers have a smell?
There can be a faint scent when they first arrive. It fades quickly in a ventilated space and you’ll barely notice it after a day or two.
Can preserved flower colours vary between batches?
Yes, a little. They’re a natural product, so colour can vary slightly from batch to batch.
We preserve the majority of our range at Fleur Ombré, our own family-run facility, so the process behind those lines is ours to control. If you’re matching an existing order or ordering a larger quantity for an event or installation, reach out before placing your order and we’ll let you know what’s in stock.
Do dried flowers shed?
Buying Wholesale in Australia
Where can I buy dried and preserved flowers wholesale in Australia?
For Sydney florists, the Sydney Flower Market is the central hub for sourcing flowers of all kinds, fresh, dried and preserved. We trade at Stand 35A most trading days and are one of the few dried and preserved flower suppliers with a permanent market presence. Come in, see the stock in person and collect on the day. Good for last-minute sourcing without waiting on delivery, or picking up your fresh and dried flowers in one go. Most of our market regulars do both.
We also have an Auburn showroom, open for in-store shopping during trading days and available for appointments and collections.
If you’d like to order online, browse our full range at afw.market. Flat-rate shipping: $25 for NSW, and $35 for the rest of Australia. Orders placed before 12pm on weekdays are dispatched the same day. Orders placed after 12pm are dispatched the next weekday.
Do you supply preserved flowers wholesale for weddings?
Yes. A lot of our trade customers are wedding florists. We stock hydrangea, baby’s breath, roses and Australian natives at wholesale trade prices, with no minimum order. You’re welcome to book a showroom appointment at Auburn to see the full range in person, take your time and talk through what you need.
Where can I buy dried flowers in bulk for events in Australia?
Browse the full range at afw.market, or come in and see it in person at our Auburn showroom or the Sydney Flower Market (Stand 35A, most trading days). We’re happy to take appointments if you’d like to see everything at your own pace and talk through your event requirements. 800+ products, flat-rate shipping Australia-wide.
Can you source products that aren't on the website?
Quite possibly. We have our own preservation facility, so we can often produce colours and products that aren’t in our standard online range. Tell us the colour, variety and quantity you’re after and we’ll see what we can do for you.
Can you hold stock for a wedding or event date?
Get in touch as early as you can. Tell us your date and what you need, and we’ll talk through the options with you.
Any Other Questions?
Please email us at hello@afw.market
We aim to respond to all enquiries as quickly as possible and are happy to assist.
Quick Links
- Shop by Category – Browse all dried & preserved flowers and faux flowers
- Sale Items – Explore our range of dried and preserved flowers on sale
- Flower Care – Read our guides on caring for dried and preserved flowers
- Locations & Hours – Find our Click & Collect locations and times
- About Us – Learn more about our story and sourcing
- My Account – View your order history and account details
- Contact Us – Send an enquiry or request assistance
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