Shipping and Click & Collect
Simple and Flexible Delivery Options
Flat-rate delivery Australia-wide, or free collection at both our Sydney locations.
01 — COST
Shipping rates
We keep this simple. Two rates, and that is the lot.
$25
$35
$35
$35
$35
$35
$35
$35
Rates exclude GST and apply to every postcode in that state or territory. No regional surcharge, no remote surcharge, no minimum order and no increase for larger orders.
Many wholesale suppliers charge freight based on order value, so the more you buy, the more your freight costs. We offer simple flat-rate shipping: $25 for NSW and $35 for the rest of Australia. A large order to Perth costs the same flat $35 as a small order to Melbourne.
Wholesale pricing starts from a single unit across the site, so you can order one bunch or one hundred.
02 — TIMING
Dispatch
Every flower is handpicked by our team, so your order gets a proper look before it goes anywhere. Order before 12pm on a weekday and it’s dispatched the same day. Order after 12pm, on a weekend or on a public holiday, and it goes out the next business day. All times are Sydney time, AEDT in summer and AEST in winter.
Big orders are no different. If we have the stock and you order before the cutoff, it leaves that day unless we’ve agreed something else with you.
On rare occasions during our busiest periods, like Mother’s Day and Christmas, or when things fall outside our control, we may need an extra business day. If you need your order urgently, leave a note at checkout or contact us directly and we’ll sort it out.
03 — IN TRANSIT
Delivery times
Everything is packed and dispatched from our Sydney warehouse. Most orders travel with our courier partners, while some Sydney deliveries are handled by us directly.
Delivery times vary depending on the destination and the courier network. Metro deliveries are usually quick, while regional and remote deliveries take a little longer.
You’ll receive an email with a tracking number once your order has shipped.
04 — COLLECTION
Click & Collect
Free at both our Sydney locations, no minimum, no fuss. You choose when to collect at checkout, and we’ll have it packed and ready. No waiting on a message from us.
Showroom & Warehouse, Auburn
Unit 14, 7-9 Percy St, Auburn NSW 2144
Showroom collection is available Monday to Saturday.
- Tuesday, Wednesday, Thursday & Saturday: Our showroom is open for walk-ins. Collect your order any time during trading hours, with no time slot needed.
- Monday & Friday: Click & Collect is available, but the showroom is not open for regular walk-ins. Please let us know your preferred arrival time in the order notes at checkout so we can have your order ready and make sure someone is here to assist you. If you don’t provide a time, we may contact you to arrange one.
- Free parking: Available right outside Unit 14 and Unit 19.
Sydney Flower Market, Stand 35A
250 Parramatta Rd, Homebush NSW 2140
Collect during our usual market hours. Choose a 1-hour window at checkout and we’ll have your order packed and waiting for you.
05 — HELP
If you need us
We get on well with our courier partners, but sometimes things happen that are out of our control, just like life. If your order is running late we understand the frustration, and we’ll chase it up for you.
If you have any delivery instructions, leave them in the order notes when you check out and we’ll do our best to accommodate them.
A quick note on addresses: our courier partners can deliver to a home, business or warehouse address, though not to a PO box.
06 — OVERSEAS
International orders
We ship within Australia as standard. For international orders, get in touch on +61 421 575 738 or michelle@afw.market and we’ll get back to you as soon as possible. We’d love to assist.
07 — GOOD TO KNOW
Frequently asked questions
Does shipping cost more for a large order?
No. It’s $25 for NSW and $35 for the rest of Australia, whatever the size of your order. The rate doesn’t move with the number of stems or the order value, so there are no hidden costs.
Do you charge extra for regional or remote delivery?
No. Every postcode in a state or territory pays the same rate, metro, regional and remote alike. There’s no Western Australia, Northern Territory or Tasmania surcharge, and no surprise extra costs for regional or remote addresses.
Is there a minimum order?
No. Wholesale pricing starts at a single unit across the site, so you can order as little or as much as you need.
What happens to my order over a public holiday?
Orders placed on a public holiday are dispatched the next business day. Our two locations keep different hours over public holidays, so have a look at our Locations & Hours page before you head over to collect.
What if I miss my Click & Collect window?
Usually no problem at all. Come and pick it up during our trading hours whenever suits you, or give us a call and we’ll sort out another time. Your order stays safe with us at the location you chose.
Can I change my delivery address after I’ve ordered?
If it hasn’t been dispatched yet, get in touch and we’ll update it for you. Once it’s with the courier, a change of address is usually handled by them.
Can you deliver to a PO box?
No. Our courier partners aren’t able to deliver to a PO box, so we’ll need another delivery address for your order. Home, business and warehouse addresses are all fine. If you’re in Sydney, free Click & Collect is always an option.
Can I add to an order after I’ve placed it?
Get in touch before it’s dispatched and we’ll do our best.
Can I collect from the other location?
Get in touch as soon as you can and we’ll let you know what is possible.
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